▪ Toll-Free hotline support
To get Maipu Technical support, just dial Maipu Toll-Free hotline directly.
▪ Fast technical support from experts
Connect directly to the Maipu experts in Maipu Technical Support Center by various platforms and Instant messaging software.
You can from multiple way contact MAIPU Export online (Wechat, SKPYE, Email and etc.)
▪ Hardware repair
Once device got the hardware failure, then send to MAIPU China factory to repair it. In warranty, MAIPU will bear the one-way transportation costs.
If the devices out of warranty, both-way transportation costs need customer to pay it. And device repair also need charges not for free.
If the product fails during the warranty period and under normal use, MAIPU will repair free of charge. The following circumstances are not within the scope of warranty:
l The product is not well grounded or the power is not in conformity with the standard
l Do not operate the product by related instructions.
l Swap the non-swappable modules or cables with power
l Do not upgrade the software, hardware by the product instructions
l Do not maintain the product at Maipu or authorized maintenance place
l The model and serial number of the products applied for maintenance are not in conformity with the returned.
l The damages caused by the irresistible natural disasters, such as earthquakes, floods, and lightning strikes
l The new function requirements of the customer, exceeding the manufacturer's commitment
l Other non-product quality problems
l Damage caused by logistics company during transportation
l Equipment into the water, or equipment motherboard corrosion by other substances.
▪ Onsite support
Maipu Certified Service Partner providing onsite service quickly and efficiently for your technical requirements.
▪ Training support
Maipu training experts supply Maipu certification training, project training, and other flexible trainings in Maipu China training center.
Maipu Warranty Service Content
Remote Technical Supporting
5*8 Remote supporting
● 5 days each week.
● 8 hours (9:00am~17:00pm CST) each day.
● Send to MAIPU China repair center.
● 50 workdays repair period (If Maipu can’t repair it within this period, Maipu will give replacement unit).
● Within warranty, Maipu pay one way shipment fee. Customer pay another one way shipment fee.
* If out of warranty, repair is not for free, and Maipu will give quotation case by case.
And when out of warranty, double way shipment fee needs to be paid by channel.
Warranty period is 1 year 3 month by default. (1 year is warranty, 3 month is device transportation time).
For detail, please refer to PO between you and Maipu.
For more warranty period, please contact Maipu to purchase.
Warranty Extension Charge
Warranty Extension Based On the whole contract and must be continuously