Maipu RMA Process

Party A (Purchaser):                                        

Party B (National Distributor/Partner):                                      

Party C (Supplier): Maipu Communication Technology Co., Ltd

Part 1:

Warranty Contents and RMA Process between Party A and Party B

Warranty Contents (Party A and Party B):

By default, Party B provides 365 days of warranty period of repair to Party A, commencing from purchase date of Party A from Party B.

During warranty period, if the products have any hardware problem within normal use, Party B will provide free repair to Party A, according to specific circumstances.

Beyond warranty period, if the products have any hardware problem, Party B will provide charged repair, according to specific circumstances.

Beyond warranty period, Party A can purchase the more warranty from Party B. Then the repairing are same with the one during warranty period.

The Work Flow of Repair (Party A and Party B):

Party A reports the failed products with SN and failed information to Party B.

Party B will confirm the failed information (if Party B can’t confirm, Party B can contact Party C for assistance), and record it to RMA system (if Party B has not RMA system, Party C can supply this system by Internet). And Party B tells Party A that it’s free repair/charged repair.

Party A will send the failed products to Party B.

Party B will send the repaired product to Party A, after Party C repaired this product.

The Price of Charged Repair for single unit (Party A and Party B):

Party B can reference the price that Party C gives Party B.

Purchase More Warranty (Party A and Party B):

 The prices of warranty, please contact Party C.

Part 2:

Warranty Contents and RMA Process between Party B and Party C

Warranty Contents (Party B and Party C):

Case 1: Party B provides the Party A’s purchase information to Party C.

By default, Party C provides 365 days of warranty period of repair to Party B, commencing from purchase date of Party A from Party B.

During warranty period, if the products have any hardware problem within normal use, Party C will provide free repair to Party B, according to specific circumstances. Party B and Party C will pay shipment fare severally.

Beyond warranty period, if the products have any hardware problem, Party C will provide charged repair, according to specific circumstances. Party B will pay shipment fare of both sides.

Beyond warranty period, Party B can purchase the more warranty from Party C. Then the repairing is same with the one during warranty period.

Case 2: Party B doesn’t provide the Party A’s purchase information to Party C.

By default, Party C provides 365+30 days of warranty period of repair to Party B, commencing from consigning date from Party C’s manufactory.

During warranty period, if the products have any hardware problem within normal use, Party C will provide free repair to Party B, according to specific circumstances. Party B and Party C will pay shipment fare severally.

Beyond warranty period, if the products have any hardware problem, Party C will provide charged repair, according to specific circumstances. Party B will pay shipment fare of both sides.

Beyond warranty period, Party B can purchase the more warranty from Party C. Then the repairing is same with the one during warranty period.

The Work Flow of Repair (Party B and Party C):

Party B reports the failed products with SN and failed information to Party C.

Party C will confirm the failed information, and send the RMA to Party B. And mark it’s free repair or charged repair.

Party B will send the failed products to factory of Party A.

Party C repairs the failed products, and sends back to Party B within 14 business days (not including shipment date).

The Price of Charged Repair for single unit (Party B and Party C):

Party C will inform the price in RMA that Party C sends to Party B.

Purchase More Warranty (Party B and Party C):

The prices of warranty, please contact Party C.

Part 3: Annexed Items

The above warranty commitment does not cover following non-warranty items:

The product is not well-grounded; the power does not comply with the standard.

The product is operated not according to the description.

Swap the un-hot swappable module and cables with power.

Upgrade the software and hardware not according to the description.

The product is maintained not at Party C or the authorized maintenance place.

The product model and serial number applied for warranty do not comply with the returned.

The product is damaged because of the irresistible natural disasters;

The new functions required by Party A/B are not the functions committed by Party C;