Hierarchical and decentralized management

The VC8100 soft switch platform can configure the identification of users and user groups, and modify the authority groups to which users belong, so as to modify the relevant authorities of users.

Ø  With organization management function

Ø  With administrator decentralized management function

Ø  With the function of adding the user number

Ø  With user function management function

Rich fundamental voice features：

VC8100 soft switch platform provides basic IP voice call functions, such as call forwarding, call holding, call waiting, call limiting, call parking, call answering, three-way call, caller ID and other basic functions, to meet the needs of daily office communication, and build an efficient, high-value, personalized VoIP communication system for users.

Value-added voice features：

Ø  VC8100 provides the call center attendant console function. The user calls the attendant console access number. VC8100 triggers the attendant service according to the configuration parameters, and allocates idle seats according to the configured scheduling policy. After the seat answers, it establishes a call with the calling user to provide services. At the same time, the attendant console supports the SDK function and can be docked with the upper application platform of the third-party call center.

Ø  VC8100 provides telephone conference function, which can be divided into temporary meeting and appointed meeting. Temporary meeting: call the "temporary meeting access number" through the telephone to hold a meeting that starts immediately, and the participants need to be invited by the convener; appointed meeting: the meeting administrator creates a meeting through the Web, creates the meeting date, duration, number of people, access password, and sets the access number for the appointment.

Ø  VC8100 provides the telephone recording function, and automatically records and saves the telephone call content for future query, management, evidence collection and training. Recording functions mainly include real-time recording, recording file storage, recording query, multi-channel telephone recording, etc. Global recording: recording all calls of a certain number. Dynamic recording: recording a call.

Ø  The VC8100 provides the telephone monitoring function. During a call, the monitoring user can obtain the call content of the monitored user, and during the monitoring process, the user can forcibly insert, monitor, switch freely during a three-way call, or forcibly interrupt the call.

High reliability

VC8100 soft switch platform can manage call route according to number planning, and can set routes to other SIP servers and media gateways. VC8100 soft switch platform has high reliability, and supports auto restart after service failure and dual-machine backup of seamless switching. It has the backup and recovery function of the configuration files of the current system database and service.

Rich reports

VC8100 soft switch platform supports query of various voice related reports, including early released telephone report, call record report, operator report, voice queue report, recording report, conference report, etc.